Shipping Policy
Last updated: September 17, 2026
At SoraCart, we aim to make your shopping experience simple and hassle-free. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Once your order is successfully placed, we begin processing it as soon as possible.
Orders are generally processed within 1–3 working days. Processing may take slightly longer during weekends, public holidays, sales, or periods of high order volume.
Once your order has been shipped, you will receive the available tracking details.
2. Delivery Time
Most orders are delivered within 5–7 working days after dispatch.
Delivery time may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Remote and certain serviceable locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
If free shipping is available for a particular product or order, the applicable offer will be clearly mentioned on the website or at checkout.
4. Order Tracking
Once your order has been shipped, tracking information will be shared with you through the contact details provided at checkout.
Please note that tracking information may take some time to become active after the parcel is handed over to the courier.
5. Delayed Orders
While we aim to deliver your order within the estimated timeframe, occasional delays can happen due to:
- Courier or logistics delays
- Weather conditions
- Public holidays
- High order volumes
- Incorrect or incomplete address details
- Remote delivery locations
- Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact our support team and we will help you check its status.
6. Incorrect Delivery Information
Please make sure that your name, phone number, and delivery address are correct when placing your order.
SoraCart may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you notice an error in your delivery details after placing an order, contact us as soon as possible.
7. Delivery Attempts
Our delivery partner may make multiple delivery attempts depending on the courier’s policies.
Please ensure that someone is available to receive the parcel and that your phone number remains reachable during the delivery period.
If a parcel is returned to the sender because of repeated failed delivery attempts or an incorrect address, additional shipping charges may apply for reshipment, where applicable.
8. Cash on Delivery (COD)
Cash on Delivery may be available for selected products and locations.
For COD orders, the customer is expected to accept the order and pay the applicable amount to the delivery partner at the time of delivery.
COD availability may vary based on the delivery location, product, or other factors.
9. Contact Us
If you have any questions about your order or its delivery, please contact us:
SoraCart
Email: tosifullah93@gmail.com
Contact: 8302181827
Please include your order number when contacting us so that we can assist you more quickly.
