Return & Refund Policy
At SoraCart, we want you to have a smooth shopping experience. If there is an issue with your order, we’re here to help.
Returns
We accept returns only in cases where the product is:
- Damaged or broken when received
- Incorrect product received
- Defective or not functioning as described
- Missing essential parts or accessories
To request a return, please contact us within 48 hours of delivery.
For damaged, defective, or incorrect products, please provide your order number along with clear photos or a short video showing the issue. This helps us verify the problem and process your request faster.
Products That Cannot Be Returned
Returns may not be accepted for:
- Products that have been used, damaged, or altered after delivery
- Products damaged due to improper handling or misuse
- Items without the original packaging, where the packaging is required for verification
- Change-of-mind returns, unless specifically mentioned on the product page
Certain products may have different return conditions. Please check the product page before placing your order.
Refunds
Once your return request is reviewed and approved, we will let you know whether the product needs to be returned.
If a refund is approved, the refund will be processed to your original payment method, where applicable.
For Cash on Delivery orders, we may request your bank/UPI details to process an approved refund.
Refund processing time may vary depending on your payment provider or bank.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please do not dispose of the product or packaging before contacting us. We may need photos or videos to verify the issue.
If the issue is confirmed, we may offer a replacement, return, or refund, depending on the product and circumstances.
How to Request a Return or Refund
Please contact our customer support team with:
Order Number:
Reason for Return:
Photos/Video of the Product:
Our team will review your request and guide you through the next steps.
Important Note
Return and refund eligibility can vary by product. Any product-specific return conditions mentioned on the product page will apply to that product.
SoraCart reserves the right to review each return or refund request individually to prevent misuse of the return policy.
For any questions regarding returns or refunds, please contact our customer support team.
