Privacy Policy
Last updated: September 17, 2026
At SoraCart, we respect your privacy and are committed to keeping your personal information safe. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or place an order with us.
1. Information We Collect
When you place an order or interact with our website, we may collect information such as:
- Your name
- Delivery and billing address
- Phone number
- Email address
- Order and purchase details
- Payment-related information required to process your order
- Information you provide when contacting our customer support
We may also collect basic technical information, such as your device type, browser, IP address, and website activity, to help us operate and improve our website.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Provide customer support
- Process payments and refunds
- Improve our products, services, and website
- Prevent fraud, misuse, or unauthorized activity
- Send promotional communications when permitted and where you have chosen to receive them
3. Payment Information
Payments may be processed through third-party payment providers. SoraCart does not intentionally store your complete card, UPI, or banking credentials on our own systems.
Your payment information is handled by the relevant payment provider according to its own privacy and security practices.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers when required to operate our business, such as:
- Payment processors
- Shipping and delivery partners
- Technology and website service providers
- Customer support or other service providers
We only share information that is reasonably necessary for them to provide their services.
5. Cookies
Our website may use cookies and similar technologies to remember preferences, understand website usage, keep the website functioning properly, and improve your shopping experience.
You can manage or disable cookies through your browser settings, although some website features may not work properly as a result.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online service or method of storing information can be guaranteed to be completely secure.
7. Your Choices
You may contact us if you want to:
- Ask about the personal information we hold about you
- Request correction of inaccurate information
- Ask questions about how your information is used
- Opt out of promotional communications
Some information may need to be retained when required for legal, accounting, security, or legitimate business purposes.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing their privacy policies before providing them with your personal information.
9. Children’s Privacy
SoraCart does not knowingly collect personal information from children where doing so is prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us page on our website.
SoraCart
India
